Return Policy – Bea Shoe

At Bea Shoe, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to assist you with a clear and straightforward return policy.

1. Return Conditions

To be eligible for a return, the product must meet the following requirements:

The product is unused, intact, and in its original condition.
Original packaging, shoe box, and any included accessories (if applicable) must be intact.
Return requests must be made within 7 days of receiving the product.

2. Non-Returnable Products

Products that have been used or damaged by the customer.
Items purchased during special sales or marked as “non-returnable.”
Products without proof of purchase or an order receipt.

3. Return Process

Contact Us: Submit your return request via email or hotline, including your order details and the reason for the return.
Confirmation: Our team will review and confirm your request within 2-3 business days.
Return the Product: Customers are responsible for shipping the product back to the address provided. Return shipping fees are borne by the customer unless the return is due to our error (e.g., wrong item shipped or defective product).
Processing the Return: Once we receive the product, we will inspect it and proceed with an exchange or refund (if applicable) within 7-10 business days.

4. Refund Method

If you choose a refund, the amount will be credited back to your original payment method. Refund times may vary depending on your bank or payment provider’s policies.